Something wrong with your Blakcliff apparel?
If you would like a different color or size, we will be glad to exchange or refund your items within 7 days of delivery. Items must not have been worn, unwashed condition and have original tags attached. If there is something wrong with your Blakcliff item, Send an email to the Join the Climb tab at the bottom of the website then place your item back into the original packaging. Securely seal the package and drop off at your nearest Fedex location.
If you would like to return or exchange a product, repeat the same steps above, along with sending an email with the corrected color, size or product. The Typical turnaround time for returns/exchanges is about 1-2 weeks once we receive the item. We will do our best to reach your needs.
Returns and exchanges may be sent to:
Blakcliff Clothing Company
201 Telluride St. Apt. 3481
San Marcos, 78666
If the original purchase was made with a credit card, we will credit the credit card for the returned item(s) upon receipt and confirmation of their condition. Items must be in brand new condition and must be returned within 7 days of purchase. After 7 days we can exchange the item for another Blakcliff item. Shipping charges are non-refundable. If we are unable to exchange or repair the item to comply with your request, we may, at our discretion, issue credit on a gift card.
What if my gear is damaged?
If any of your gear comes defective or damaged from us, we will be happy to get you a non-damaged item of your choice only if it is the same price. Contact our support team at the bottom of our website and send the item back to the address listed above.
For a full refund returns must be made with the original receipt or packing list and merchandise must be in its original condition.
Returns by mail without a receipt or packing list require an order number, name and address.
Shipping & Handling fees are non-refundable, unless an item is damaged or defective.
Thank you for being a part of this journey. It is our duty to make sure our customers are satisfied at all times.